Cancellation policy

Our cancellation policy is 24 hours notice.

We send out a reminder email to your given email address 48 hours before the appointment. This email address is the same as was given on your initial registration form.

Please note, this email is sent out regardless of whether you have opted out of our newsletters, as we feel it is important to help in your care.

If you cancel within the 24 hour window your appointment will be subject to full charge.

Please note, if you have a regular booking, this policy still applies.

You can cancel on our app as well as get reminders of all appointments on this. If you cancel within the 24 hour period it will charge you for the appointment. For questions about how to use the app please contact info@complete-pilates.co.uk

If you have cancelled a session for a medical reasons, it is important that we receive written confirmation from your health care professional or Consultant that you are safe to continue.

If you know you have an existing medical condition and are undergoing treatment with another clinician, please ensure we are in contact with them.

If you have any questions, please contact us on info@complete-pilates.co.uk