Cancellation policy

Our cancellation policy is 24 hours notice.

To cancel an existing appointment we ask you to give us as much notice as possible so that we can try to fill the session time.

In order to help you remember, we send out a reminder email to your given email address 48 hours before your appointment. This email address is the same as that given on your registration form.

Please note, this email is sent regardless of whether you have opted out of our newsletters as we feel this is important to help in your care.

If you cancel within the 24 hour window your appointment will be subject to full charge.

Please note, if you have a regular booking this policy still applies.

If you have cancelled a session for a medical reason, it is important that we receive written confirmation from your health care professional or Consultant that you are safe to continue.

If you know you have an existing medical condition and are undergoing treatment with another clinician, please ensure we are in contact with them.

If you have any questions, please contact us on info@complete-pilates.co.uk